Refund policy

Due to the perishable nature of our food products, all sales are final and we do not accept returns or exchanges. If your order arrives damaged, defective, or with broken packaging, please contact us immediately at verdu@verdu-us.com with photos of the product and packaging so we can review the issue and provide an appropriate replacement or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All food products are final sale and cannot be returned due to their perishable nature. We only review claims for items that arrive damaged, defective, incorrectly shipped, or with broken packaging.

Refunds
If your claim for a damaged, defective, or incorrectly shipped item is approved, we may issue a replacement or refund. Approved refunds will be sent to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund